Privacy policy

At MissVelia (https://missvelia.com), we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your information.

1. Collection and Use of Personal Information

Personal information is any data that can be used to identify you. We may collect personal information when you:

  • Place an order via our website

  • Contact us via email, phone, or form

  • Subscribe to our newsletters or marketing emails

  • Participate in promotions, surveys, or reviews

This may include your name, address, email, phone number, payment details, and order history.

We use this information to:

  • Fulfill and deliver your orders

  • Process payments and refunds

  • Respond to your inquiries

  • Improve our products and services

  • Send marketing communications (with your consent)

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, analyze site traffic, and deliver relevant ads. You can manage your cookie preferences via your browser settings.

3. Disclosure of Your Information

We may share your personal information with third-party service providers such as:

  • Payment gateways

  • Shipping providers

  • Email and marketing platforms

These third parties are only given access to the information necessary to perform their functions and are not permitted to use it for other purposes.

We do not sell or share your data with third parties for their marketing purposes without your explicit consent.

4. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored securely using encrypted technologies where appropriate.

5. Storage and Transfer of Data

All data is stored securely, and some data may be processed or stored outside of Australia by trusted partners. We ensure these providers comply with similar privacy obligations.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access and correct your personal data

  • Request deletion of your personal data

  • Withdraw consent to marketing communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your rights

To exercise your rights, please contact us directly (see contact details below).

7. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from individuals under 16 years of age.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any personal data.

9. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please check back regularly to stay informed of any changes.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

Email: info@missvelia.com
Phone: (08) 8933 7924
Address: 112 Marion St, Charles Darwin, NT 0820, Australia