Privacy policy

At MissVelia (https://missvelia.com), we respect your privacy and are committed to protecting your personal information in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant state privacy regulations.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you browse our website, purchase women’s footwear (including heels and other women’s shoes), or interact with our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected when you use our website. This may include:

  • Name, shipping address, and contact details (email, phone number)

  • Billing information and payment details

  • Order history, shoe size, and shipping preferences

  • Account information (if you create an account)

  • Device, browser, and usage data collected through cookies and analytics tools

You may provide personal information when you:

  • Purchase women’s shoes from our website

  • Contact our customer support team

  • Subscribe to our email newsletter

  • Participate in promotions, product reviews, or surveys

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your shoe orders accurately

  • Confirm orders, handle returns, and provide customer support

  • Communicate order updates, shipping notifications, or service messages

  • Send promotional emails or exclusive offers (only with your consent)

  • Improve our footwear collections, website performance, and shopping experience

  • Detect fraud, prevent misuse, and maintain website security

3. Cookies and Tracking Technologies

MissVelia uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and display relevant advertising.

You may disable cookies through your browser settings, but doing so may affect certain features or functionality of our website.

4. Sharing of Personal Information

We may share your personal information with trusted third-party partners strictly for business operations, including:

  • Secure payment processing providers

  • Shipping and logistics companies

  • Email communication and marketing platforms

  • Website analytics and advertising partners

These third parties are permitted to use your information only to perform services on our behalf.
MissVelia does not sell or rent your personal information for third-party marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to safeguard your data, no online transmission or storage system can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your state of residence (including California, Virginia, and Colorado), you may have the right to:

  • Request access to the personal data we collect about you

  • Request correction or deletion of your personal information

  • Opt out of the sale or sharing of personal data (if applicable)

  • Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

MissVelia’s website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If such information is identified, it will be deleted promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

9. Data Retention

We retain personal information only for as long as necessary to fulfill order processing, customer service, legal, tax, or accounting obligations, or as otherwise required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, footwear offerings, or legal requirements. Updates will be posted on this page, and we encourage you to review it regularly.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: info@missvelia.com
Phone: +1 (915) 412-5801
Address:5900 Tejas Dr,El Paso, TX 79905,United States