Shipping policy
Thank you for shopping at MissVelia! We are dedicated to delivering your order in a timely and efficient manner. Please review the details of our shipping policy below:
1. Shipping Locations
We offer shipping to Australia and selected international countries. No matter where you are, you can enjoy our premium candles and home fragrance products.
2. Shipping Methods and Costs
We offer three shipping options to suit your needs:
Standard Shipping
- Estimated Delivery Time: 7-15 Business Days
- Order Price: A$0 – A$89.99
- Shipping Cost: A$ 12.00
Expedited Shipping
- Estimated Delivery Time: 3-7 Business Days
- All Orders: A$ 30.00
Free Shipping
- Estimated Delivery Time: 7-15 Business Days
- Order Price: A$90 and above
- Shipping Cost: A$0
3. Shipping Times
-
Expedited Total Delivery Time: 4-10 business days (processing + shipping)
-
Standard Total Delivery Time: 8-18 business days (processing + shipping)
These are estimates and may vary depending on your location, weather conditions, or shipping carrier delays. We strive to deliver your order as quickly as possible but cannot guarantee exact delivery dates.
4. Order Processing
All orders are processed within 1-3 business days. Once your order is shipped, you will receive an email with tracking information. Please note that delivery times may be affected by holidays, weather, or carrier issues.
5. Tracking Your Order
After your order has shipped, we will send you a tracking number to help you monitor your package’s progress. You can check the status on the carrier’s website using this number.
6. Customs and Duties (For International Orders)
For international shipments, customs duties, taxes, or fees may apply based on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office before placing an order.
7. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us at info@missvelia.com. We will work with the carrier to resolve the issue and ensure your satisfaction.
8. Address Accuracy
Please ensure that the shipping address you provide is complete and correct. MissVelia is not responsible for delays or lost shipments due to incorrect or incomplete address information. Contact us immediately if you need to update your details before the order ships.
9. Contact Us
If you have any questions or need assistance, please reach out:
Email: info@missvelia.com
Phone: (08) 8933 7924
Address: 112 Marion St, Charles Darwin, NT 0820, Australia
Thank you for choosing MissVelia. We look forward to delivering our delightful fragrances to your home as soon as possible.