Terms of service

Welcome to MissVelia. This website is operated by MissVelia. Throughout the site, the terms “we”, “us”, and “our” refer to MissVelia.

By accessing or using our website at missvelia.com, and purchasing products from us, you agree to comply with and be bound by the following Terms of Service, in addition to any other policies referenced or posted on our site. Please read these Terms carefully before using our services.

1. Overview

MissVelia provides premium candles, home fragrance products, and related goods. Use of our website and services is conditioned upon your acceptance of these Terms of Service.

By accessing or using the Site or Services, you represent that you are at least the age of majority in your place of residence or have obtained consent from a guardian to use the site.

2. Australian Consumer Law (ACL) Compliance

Our Terms comply with the Australian Consumer Law, which provides statutory guarantees in relation to the supply of goods and services.

You are entitled to a repair, replacement, or refund if our products fail to meet consumer guarantees including acceptable quality, fitness for purpose, or description.

These statutory rights are not limited or excluded by these Terms.

3. Use of Our Services

  • You agree to use our products and services lawfully and in accordance with these Terms.

  • You must not use the website or products for any unlawful purpose or violate any applicable laws.

  • You must not transmit harmful code, viruses, or any content that disrupts our services.

  • We reserve the right to refuse service, cancel orders, or restrict access to users who violate these Terms.

4. Accuracy of Information

While we strive to keep all product descriptions, pricing, and availability accurate, errors or omissions may occur.

We reserve the right to correct mistakes and to refuse or cancel orders if any information is inaccurate.

5. Ordering and Payment

  • You agree to provide accurate and complete payment and billing information.

  • We reserve the right to limit order quantities and to cancel or refuse orders for any reason, including suspected fraud or misuse.

  • All payments are processed securely and in compliance with relevant privacy and security standards.

6. Intellectual Property

All content, branding, images, and text on this website are the property of MissVelia or its licensors.

You agree not to copy, reproduce, or exploit any portion of our services or content without express written permission.

7. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on delivery times, costs, and international shipping terms.

8. Returns and Refunds

Please refer to our Return Policy, which outlines your rights under Australian Consumer Law and our procedures for returns, refunds, and exchanges.

9. Third-Party Links and Services

Our website may contain links to third-party sites or services. We are not responsible for their content, policies, or practices.

You use such third-party resources at your own risk.

10. User Content

If you submit reviews, feedback, or other content, you grant MissVelia a royalty-free, perpetual, worldwide license to use, modify, and publish such content.

You agree not to post unlawful, offensive, or infringing content.

11. Limitation of Liability

To the fullest extent permitted by law, MissVelia, its officers, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products.

Our total liability shall not exceed the amount paid by you for the products or services.

12. Indemnification

You agree to indemnify and hold harmless MissVelia and its affiliates from any claims, losses, liabilities, damages, or expenses arising from your breach of these Terms or misuse of the site or products.

13. Termination

We may suspend or terminate your access to our website and services at any time without notice for violation of these Terms.

Your obligations and liabilities incurred prior to termination shall survive.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia.

You agree to submit to the exclusive jurisdiction of Australian courts for any disputes arising hereunder.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time. Your continued use of the site after changes constitutes your acceptance of the revised Terms.

16. Contact Us

If you have questions or concerns about these Terms, please contact us:

Email: info@missvelia.com
Phone: (08) 8933 7924

Thank you for choosing MissVelia. We appreciate your business and look forward to bringing you delightful home fragrances.