Return policy

At MissVelia, your satisfaction means everything to us. We want you to love every product you receive. If something isn’t quite right, we’re here to help make it right. This Return Policy outlines how we handle returns and refunds in accordance with U.S. consumer protection guidelines.

1. 30-Day Returns – Unused & Undamaged Items

We gladly accept returns within 30 days of delivery for items that are:

  • Unused and unopened

  • In original packaging

  • Not damaged, altered, or exposed to improper storage

If these conditions are met, you may request a return or refund.
Please note that return shipping costs for change-of-mind or non-fault-related returns are the responsibility of the customer.

We recommend contacting our customer service team before sending back any item to confirm eligibility.

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with the following details:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Once verified, we will arrange for a replacement, refund, or store credit, depending on your preference and product availability.
MissVelia will cover all shipping costs for returns due to damage or defects.

3. Incorrect Items Received

If you receive the wrong item, we sincerely apologize for the inconvenience.
Please contact us within 7 days, and we will promptly:

  • Send you the correct product, or

  • Issue a full refund

We will provide a prepaid return label — return shipping is fully covered by us.

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used candles, diffusers, or essential oils

  • Items damaged due to misuse, improper storage, or neglect

  • Products returned after 30 days of delivery

  • Final sale or clearance items (unless defective or damaged upon arrival)

5. How to Request a Return

To start a return, please reach out to our customer care team at:
📩 Email: info@missvelia.com

Include your order number, photos (if applicable), and a short note explaining the reason for your return.
Our team will respond within 1–2 business days with the next steps.

6. Refund Processing Time

Once your return is received and approved, we’ll process your refund to the original payment method.
Please allow 3–7 business days for the credit to appear in your account, depending on your payment provider.

You’ll receive a confirmation email once your refund has been issued.

7. Your Consumer Rights

This policy does not affect your rights under applicable U.S. consumer protection laws.
All products are expected to be of satisfactory quality and as described.
If a product you purchase does not meet these standards, you may be eligible for a replacement or refund.

If you have any questions, please don’t hesitate to reach out —
Because every MissVelia scent should bring comfort and joy.

📩 Email: info@missvelia.com
📞 Phone: +1 (915) 412-5801
📍 Address: 5900 Tejas Dr, El Paso, TX 79905, United States