Shipping policy

Thank you for shopping at MissVelia! We are committed to delivering your women’s shoes quickly, safely, and efficiently. Please review our shipping policy below for details on delivery options, timelines, and important information.

1. Shipping Locations

MissVelia offers worldwide shipping, allowing customers around the globe to enjoy our women’s footwear, including heels and other stylish shoes.

2. Shipping Methods & Costs

We provide the following shipping options:

Standard Shipping

  • Estimated Delivery Time: 7–15 business days

  • Order Value: $0 – $59.99

  • Shipping Cost: $8.00

Expedited Shipping

  • Estimated Delivery Time: 3–7 business days

  • All Orders: $16.00

Free Shipping

  • Estimated Delivery Time: 7–15 business days

  • Order Value: $60 and above

  • Shipping Cost: Free

3. Total Delivery Time

Delivery times include both order processing and shipping:

  • Expedited Shipping: 4–10 business days

  • Standard Shipping: 8–18 business days

These are estimated timeframes and may vary due to destination, weather conditions, customs clearance, or carrier delays. MissVelia does not guarantee exact delivery dates.

4. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking details.

5. Order Tracking

After shipment, a tracking number will be emailed to you.
You can monitor your package directly through the shipping carrier’s website using this tracking number.

6. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees determined by your local authorities.
These charges are the responsibility of the customer. We recommend checking with your local customs office prior to placing an order.

7. Lost or Damaged Shipments

If your shoes are lost or damaged during transit, please contact us at info@missvelia.com as soon as possible.
We will work with the shipping carrier to investigate the issue and assist with a resolution.

8. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout.
MissVelia is not responsible for delivery delays or lost packages caused by incorrect or incomplete address information. If you need to update your address, contact us immediately before your order ships.

9. Contact Us

If you have any questions regarding shipping or delivery, feel free to reach out:

📩 Email: info@missvelia.com
📞 Phone: +1 (915) 412-5801
📍 Address:5900 Tejas Dr,El Paso, TX 79905,United States