Terms of service

Welcome to MissVelia. These Terms of Service (“Terms”) govern your access to and use of our website at https://missvelia.com (“Site”), as well as any purchases of women’s shoes, including heels and other footwear, made through the Site.

By accessing, browsing, or purchasing from our Site, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Information

This Site is owned and operated by MissVelia.
Throughout the Site, the terms “we,” “us,” and “our” refer to MissVelia.

By using our Site and purchasing our products, you agree to these Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on the Site.

2. Online Store Terms

By placing an order on MissVelia, you agree that:

  • You are at least the age of majority in your jurisdiction or have legal consent to make purchases

  • You provide accurate, current, and complete billing, shipping, and contact information

  • All orders are subject to availability and order confirmation

  • We reserve the right to refuse, cancel, or limit any order due to suspected fraud, pricing errors, inventory issues, or misuse of promotions

  • All prices are listed in U.S. dollars (USD) unless otherwise stated

3. Product Information (Women’s Shoes)

We make every effort to accurately display product images, descriptions, heel heights, materials, and sizing information for our shoes. However:

  • Actual colors or textures may vary slightly depending on your screen or device

  • Minor variations in materials or construction may occur

  • Product availability, descriptions, and pricing are subject to change without notice

We reserve the right to discontinue or modify any footwear style at any time.

4. Sizing & Fit Disclaimer

Sizing and fit may vary depending on shoe style, heel height, and individual foot shape.
Customers are responsible for reviewing size charts and product details carefully before placing an order. MissVelia is not responsible for fit issues resulting from incorrect size selection.

5. Payment & Billing

We accept major credit cards and other payment methods displayed at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.

If payment authorization fails or is reversed, we reserve the right to cancel your order.

6. Shipping & Delivery

We offer both domestic and international shipping for our women’s footwear.
Shipping timelines are estimates and may be affected by carrier delays, customs clearance, weather conditions, or peak seasons.

Once an order is handed to the carrier, MissVelia is not responsible for delivery delays beyond our control.
Please review our Shipping Policy for full details.

7. Returns & Refunds

Returns and refunds are accepted only in accordance with our Return & Refund Policy.
Shoes must meet the stated return conditions, including being unworn and in original packaging.

Please review that policy carefully before requesting a return.

8. Intellectual Property

All content on this Site — including text, images, product photos, logos, designs, graphics, and branding — is the exclusive property of MissVelia and is protected by U.S. and international intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any Site content without our prior written consent.

9. User Conduct

You agree not to:

  • Use the Site for unlawful or unauthorized purposes

  • Attempt to interfere with Site security or functionality

  • Submit false, misleading, or fraudulent information

  • Upload or transmit malicious code or harmful software

We reserve the right to suspend or terminate access to the Site for violations of these Terms.

10. Third-Party Services

Our Site may contain links to third-party websites, payment providers, or services.
MissVelia is not responsible for the content, policies, or practices of third-party sites. Use of third-party services is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, MissVelia shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of our shoes.

Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless MissVelia, its owners, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of California, without regard to conflict-of-law principles.

14. Changes to These Terms

We may update or revise these Terms at any time.
Changes take effect immediately upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions regarding these Terms, please contact us:

📩 Email: info@missvelia.com
📞 Phone: +1 (915) 412-5801
📍 Address:5900 Tejas Dr,El Paso, TX 79905,United States